For owners of consumer-facing law firms with 3–15 attorneys
Law firms lose money in three places: clients who never sign, attorney time that never bills, and work that never gets paid. We find which one is costing you most, then fix it with your team.
A free conversation about your firm. No preparation needed.
See where firms lose revenue ↓
Family Law · Estate Planning · Elder Law · Probate · Employment Law
Before the next marketing dollar is spent
More leads or more staff? First, look at lead quality, inquiry-to-consultation and consultation-to-client conversion, how much attorney time makes it onto invoices, and what percentage of fees you collect and how quickly.
01 / SIGNING CLIENTS
Good inquiries aren’t becoming clients.
You pay for leads but can’t say how many sign. Consultations get missed or don’t convert. Follow-up depends on who’s free.
We trace every inquiry from first call to signed agreement and fix where prospects drop out.
02 / ATTORNEY TIME
Your attorneys are busy. Doing what?
Attorneys do admin, take consults and chase matters. Work stalls between steps. Hiring feels like the only answer.
We make capacity visible and move the right work to the right people.
03 / GETTING PAID
If every invoice were paid, would all your work be accounted for?
Time goes unbilled. Invoices get written down. Balances age while everyone is busy.
We follow recorded work through billing and collections and fix what keeps money stuck.
See how it works →
Marketing is measured in incoming lead volume. We follow the money the rest of the way: the scheduled consultation, the signed client, the attorney’s time, the billed work, the collected fee.
We don’t run ads, so our advice never depends on selling you more leads.
We’ve run this from the inside
51%
consultation-to-retained-client rate
95%
average collections rate
9X
growth in team size as the firm scaled
Catherine led client services and Lejla ran operations at a growing family law and estate planning firm. We know the whole path from first inquiry to final invoice because we were responsible for it.
Results from our prior in-house roles, not LFS client results or a promise of future performance.
Meet Catherine and Lejla →
Free live webinar
OCT 14
2026 · 11 AM Pacific
45 minutes including Q&A
Learn how to find the gaps between attorney time, billed work and collected fees. Leave with one issue to investigate before you add headcount or spend more on leads.
Presented by Lejla Marušić.
Hosted by Catherine Crusher.
Tell us what feels harder than it should. We’ll tell you where we’d look first and whether we can help.
Rather write first? Use the form above, or email info@lawfirmsystemsco.com.