How we help
You don’t need to overhaul your firm. We help you find the one problem costing you the most, fix it with your team, and make it stick.
01 / Signing clients
Your agency sees campaigns. Your team sees calls and consultations. Nobody sees the whole path. We connect the records so you can see where prospects drop out and what to do about it.
WE REVIEW
Lead sources, spend and inquiry quality
Response time and inquiry-to-consultation rate
Consultation attendance, conversion and follow-up
What your vendor reports explain, and what they leave out
You leave with: a clear view of where prospects drop out, the questions to ask your agency and your team, and a ranked plan to fix it.
We work with the records you have. We review performance and process. Ad management stays with your marketing provider.
02 / Attorney time
Before you hire another attorney, look at what fills the day. We make capacity visible, move the right work to the right people, and keep matters moving without the owner chasing.
WE LOOK AT
Attorney responsibilities and recorded billable time
Consultations, administration and delegation
Onboarding and the next step on every matter
Work allocation, supervision and team capacity
Open hours only become revenue when the right work gets done, billed and paid.
03 / Getting paid
We follow recorded work through billing and payment. Then we help your team fix the recurring causes of delay, avoidable write-downs and missed follow-up.
WE LOOK AT
Time entry and work waiting to be billed
Billing adjustments and what causes them
Invoice timing and client expectations
Unpaid balances, follow-up and who owns it
Flat-fee firms: We focus on scope, delivery time and cost, and payment timing instead.
Start small. Fix what matters most.
1 / UNDERSTAND
CLARITY ASSESSMENT
We find the priority, examine the evidence and agree on what to change first.
2 / PUT IT IN PLACE
FOCUSED PROJECT
We build one defined process, with the roles, tools and instructions your team needs to run it.
3 / KEEP IT WORKING
ONGOING SUPPORT
Fractional COO leadership to guide follow-through, review results and keep the team on track.
Not sure where you fit? Book a free call and we’ll tell you where we’d start.
Two free tools to explore one question about your firm before you decide what to change.
Attorney time
See what attorney time is worth.
Estimate the time your attorneys spend on consultations and the work around them, and where their hours matter most.
Signing clients
See how your consultation conversion looks.
Read your result alongside lead quality, practice area, consultation model and follow-up.
A question we ask every firm
Collection is only part of the picture. Unrecorded time, billing adjustments and work waiting to be invoiced can explain why a busy firm’s revenue feels out of step with its effort.
See how we review billing and collections ↑
Tell us what feels harder than it should. We’ll tell you where we’d look first and whether we can help.